You may return regular items within 30 days after the delivery. However, we do not accept returns on customized products. Please contact our customer support to request a return within this time period. Do not return before contacting us, otherwise your return may be lost. We accept both refund requests and exchanges (size/color).
To be eligible for a return, your item must be in the same condition that you received it.
Several types of goods are exempt from being returned: intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable):
If you need to exchange an item please send us an email at firstname.lastname@example.org
To return your product, please contact us at email@example.com for return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.